Refund policy

Refund & Exchange Policy – MCE

Thank you for shopping with MCE.

All sales are final. We do not offer refunds.

We offer exchanges only within 14 days of delivery. To be eligible for an exchange, the item must be unused, unworn, and in the same condition that you received it, with original packaging.

To request an exchange, please contact us within 14 days of receiving your order.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once we receive and inspect the returned item, we will process an exchange for the same item or another item of equal value, depending on availability.

Non-Exchangeable Items
- Worn or used items  
- Items returned after 14 days of delivery  
- Final sale or clearance items

Shipping

Please allow 2–3 weeks for delivery, as orders may require processing time before shipment.

If you have any questions regarding your order or an exchange request, please contact us at:

maincharacterera.co@gmail.com